Sony Consumer Electronics Support
Here are some quick steps you can take to answer your question:
Live Chat
Start a LIVE CHAT with our Support Team below.

Hours of operation:
Mon - Fri, 9:00AM to 5:00PM
(except Public Holidays)
Online Form
Use our contact form to get in touch.
Contact Us
Phone
If you require support or to request a repair, please call our Support Team on
(02) 878-7600
Our Customer Contact Centre is available between 8:30AM to 5:30PM (Monday-Friday, excluding holidays)
SMS
Key in [Sonyphils] space [name] space [message] then send to 2327 for Globe users or 0917-8902327 for other networks.
e.g.
Sonyphils Juan Dela Cruz hi, where can I buy the PS4 Pro? thanks
Common Support Links
Sony Community
Our panel of experts and Sony community might be able to help with your questions. Join the conversation and select one of these categories to get started.
Our Support Community is a global initiative. Please remember the banners, thumbnails and links surrounding the Community Forum are linked to the Sony US Support and US e-Store website.
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Repair & Warranty Information
Track my repair
Warranty Information
XPERIA Support
For XPERIA related inquiries Manila customers please call (02) 479-9777
Luzon, Visayas and Mindanao : 1800-1-853-7669*
*For PLDT customers, please activate your DDD service to call our toll-free service for free.
SMART subscribers can also call us free of charge.

Email:
questions.PH@support.sonymobile.com
SMS:
key in [Sonyphils] space [VIP] space [name] space [handset model] space [IMEI number] then send to 2327 for Globe users or 0917-8902327 for other networks
*Operating hours: 9:00 AM to 6:00 PM Mondays to Fridays except Public Holidays, 9:00 AM to 3:00 PM on Saturdays
Contact Form