Sony Consumer Electronics Support
Here are some quick steps you can take to answer your question:
Live Chat
Start a LIVE CHAT with our Support Team below.

Hours of operation:
Mon - Fri, 9:00AM to 5:00PM
(except Public Holidays)
Online Form
Use our contact form to get in touch.
Contact Us
Phone
If you require support or to request a repair, please call our Support Team on
(02) 8878-7600
Our Customer Contact Centre is available between 8:30AM to 5:30PM (Monday-Friday, excluding holidays)
SMS
Key in [Sonyphils] space [name] space [message] then send to 2327 for Globe users or 0917-8902327 for other networks.
e.g.
Sonyphils Juan Dela Cruz hi, where can I buy the PS4 Pro? thanks
Common Support Links
Support Community
A place where you can find solutions and ask questions
Support Community
Repair & Warranty Information
Track my repair
Warranty Information
XPERIA Support
For XPERIA related inquiries Manila customers please call (02) 8479-9777
Luzon, Visayas and Mindanao : 1800-1-853-7669*
*For PLDT customers, please activate your DDD service to call our toll-free service for free.
SMART subscribers can also call us free of charge.

Email:
questions.PH@support.sonymobile.com
SMS:
key in [Sonyphils] space [VIP] space [name] space [handset model] space [IMEI number] then send to 2327 for Globe users or 0917-8902327 for other networks
*Operating hours: 9:00 AM to 6:00 PM Mondays to Fridays except Public Holidays, 9:00 AM to 3:00 PM on Saturdays
Contact Form